Frequently Asked Questions

We hope these FAQs help answer your questions. If after reading you have any further questions, the Stitched team will be pleased to help. Simply contact us by phone, on our Web Chat or by emailing

How long does delivery take?

As all our products are made to measure, we have no stock. Milling, making and delivery takes between 4-6 weeks, depending on the style, fabric and features that you choose for your curtains and blinds. As soon as our workshop confirms the making times with us, we will confirm with you the expected dispatch date of your order via email.

If you have any immediate queries, please contact the Stitched Team on our Web Chat or by email to with the details of your order.

How do I get started?

Choosing a curtain or blind doesn’t have to be daunting experience. If you already know what you are looking for, you can get designing on the Product Builder. If you still need some inspiration, take a look at our instagram or Pinterest pages. We’ve posted and pinned images that we think are hot and on trend.

If you need any help making your dream design come true on the Product Builder, we are here to help. You can either contact us on our Web Chat or send an email to You can even send us a photo of your room/window, with some of your style preferences (e.g. traditional, classic, modern etc.) and your colour scheme. Our design team will come up with some design ideas and ping them back to you in a day or two.

How do I measure my window?

Easy - take a photo of your window and send it to us via Web Chat or email, and we will show you exactly how to measure.

We also have some super simple step-by-step measuring guides will make measuring any style of window quick and easy, so you can concentrate on the fun bit… designing your perfect curtains and blinds! Take a look at our measuring guides here.

Do you sell poles/tracks?

Yes! Our poles and tracks are all custom made by master metal and wood turners in Devon. You can see our full range of poles and tracks here.

Can I return my order?

If for any reason you’re not happy with your curtains or blinds after 50 days, we’ll pick them up for free and give you a full refund.

Are any of your fabrics suitable for upholstery?

Yes, a number of our fabrics are not only ideal for curtains and blinds but upholstery too. You can can check out the fabrics that are suitable for upholstery here.

How do I place an order?

Orders are placed online. Simply design your perfect curtains and blinds using our product builder and add your designs to your basket or save them.

If you are dressing multiple windows of the same size, you can duplicate items in your basket and saved designs, and edit the duplicated order, or simply design afresh. Let us know if you need help, we’re available either on the phone or on our Web Chat.

When will my card be charged for my order?

Your card will be charged as soon as you place your order.

Do you charge tax on orders?

Yes - like with any purchase made in the UK, VAT will be added to all orders made through our website. For orders made by customers located outside the UK, additional taxes or customs duties may be applicable. If you are ordering curtains and blinds for delivery outside the UK, please double check whether additional taxes or duties are payable to avoid any surprises when you receive your curtains and blinds.

Will you notify me of the delivery date?

You will receive an email from the Stitched Team as soon as our workshop confirms the making time with us. This is normally a few days after your initial order.

Do you supply all of the components for installation?

It depends on what you order… Curtains will be supplied with hooks. Poles can be added whilst you are selecting your curtain choices. Poles will arrive with rings, brackets, screws and rawl plugs. Because every customer is different, you may want to trim your pole down to the perfect size for your windows, so make sure you have a hacksaw. We’ll send out instructions on how to do this with your poles. To install your curtains and blinds, all you will need is a metal tape measure, a pen or pencil, a drill and a ‘phillips’ cross-head screwdriver. If you have ordered a pole you will also need a hacksaw. It doesn’t hurt to have some Polyfilla to hand, but hopefully it’ll go straight back in the cupboard.

How do I install my curtains and blinds?

To put it simply, you can either do it yourself or you can hire someone to do it!

Looking to do it yourself? All Stitched curtains (except goblet and wave) are supplied with installation instructions. You can also take a look at our handy step-by-step guides to installing double pleat, triple pleat, goblet or cartridge and pencil pleat curtains.

Stitched Roman blinds and Roller blinds are supplied with the cassette manufacturer’s’ installation instructions. You can follow these, and in no time your blinds will be up and looking fab. Poles ordered through Stitched are also supplied with the pole manufacturer’s installation instructions. If you are in any doubt on installation, we recommend you seek the help of a professional tradesman.

Don’t know where to find a tradesman? No problem, like your windows, we’ve got you covered - get in touch and we can help!

How can I clean my curtains or blinds?

Minimal care and cleaning is needed to keep your curtains and blinds looking great. We recommend periodically cleaning your curtains and blinds using a vacuum cleaner on a low suction, or dust with a soft, clean cloth or feather duster. Do not clean your curtains or blinds with liquid of any type, this may mark and stain them.

If you have any questions about caring for your curtains, please contact our Customer Service team through Web Chat, and they can help you decide what the best method of care and cleaning will be.

What should I do with my old curtain or blind? Do you take it away?

We have just launched a new recycling initiative with our charity partner Newlife. When you purchase from us, we’ll complete the cycle and take your old curtains and blinds to either be resold or broken down and remade. Get in touch with the Stitched Team to arrange a collection!

What should I do with my samples once I’m finished with them?

We can use samples again if you send them back to us, by sending them back we can avoid any going into landfill. Please send any unwanted samples back to Stitched, Sundew House, Brickfields, Aldeburgh, Suffolk, IP15 5PF.

Will the blind chain break if I pull it too hard?

Unfortunately the chains will give occasionally. By legislation they have to give at 6kg so a heavy tug on a heavy blind can break them - if this happens, contact us on Web Chat and we can give you the instructions to fix it! If you need anymore information, visit the Make It Safe website

Your Questions Answered

Our design team put together a helpful document of all things curtains + blinds.


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