We hope these FAQs help answer your questions. If after reading you have any further questions, the Stitched team will be pleased to help. Simply contact us by phone, on our Web Chat or by emailing firstname.lastname@example.org
As all our products are made to measure, we have no stock. Milling, making and delivery takes between 2-4 weeks, depending on the style, fabric and features that you choose for your curtains and blinds. As soon as our workshop confirms the making times with us, we will confirm with you the expected dispatch date of your order via email.
If you have any immediate queries, please contact the Stitched Team on our Web Chat or by email to email@example.com with the details of your order.
Choosing a curtain or blind doesn’t have to be daunting experience. If you already know what you are looking for, you can get designing on the Product Builder. If you still need some inspiration, take a look at our instagram or Pinterest pages. We’ve posted and pinned images that we think are hot and on trend.
If you need any help making your dream design come true on the Product Builder, we are here to help. You can either contact us on our Web Chat or send an email to firstname.lastname@example.org. You can even send us a photo of your room/window, with some of your style preferences (e.g. traditional, classic, modern etc.) and your colour scheme. Our design team will come up with some design ideas and ping them back to you in a day or two.
Easy - take a photo of your window and send it to us via Web Chat or email, and we will show you exactly how to measure.
We also have some super simple step-by-step measuring guides will make measuring any style of window quick and easy, so you can concentrate on the fun bit… designing your perfect curtains and blinds! The measuring guides are available from the Home Page and from the Product Builder.
Orders are placed online. Simply design your perfect curtains and blinds using our product builder and add your designs to your basket or save them.
If you are dressing multiple windows of the same size, you can duplicate items in your basket and saved designs, and edit the duplicated order, or simply design afresh. Let us know if you need help, we’re available either on the phone or on our Web Chat.
Your card will be charged as soon as you place your order.
Yes - like with any purchase made in the UK, VAT will be added to all orders made through our website. For orders made by customers located outside the UK, additional taxes or customs duties may be applicable. If you are ordering curtains and blinds for delivery outside the UK, please double check whether additional taxes or duties are payable to avoid any surprises when you receive your curtains and blinds.
You will receive an email from the Stitched Team as soon as our workshop confirms the making time with us. This is normally a few days after your initial order.
All Stitched curtains and blinds are made-to-measure in our UK workshop according to the designs, styles and measurements provided by you. This means your beautifully designed curtains and blinds are unique, and will only fit your window. So sadly we can’t accept returns.
It is very important that you closely follow our measuring guides, double check your measurements and your order confirmation email from us. Although all orders are processed automatically, if you spot a problem with your order confirmation please contact us straight away; we may be able to stop work on your curtains and blinds before it’s too late.
It depends on what you order…
Roman and roller blinds will be supplied with all of the components that you will need to install them (including screws, rawl plugs, brackets and chains).
Curtains will be supplied with hooks.
Poles can be added whilst you are selecting your curtain choices. Poles will arrive with rings, brackets, screws and rawl plugs. Because every customer is different, you may want to trim your pole down to the perfect size for your windows, so make sure you have a hacksaw. We’ll send out instructions on how to do this with your poles.
To install your curtains and blinds, all you will need is a metal tape measure, a pen or pencil, a drill and a ‘phillips’ cross-head screwdriver. If you have ordered a pole you will also need a hacksaw. It doesn’t hurt to have some Polyfilla to hand, but hopefully it’ll go straight back in the cupboard.
To put it simply, you can either do it yourself or you can hire someone to do it!
Stitched Roman blinds and Roller blinds are supplied with the cassette manufacturer’s’ installation instructions. You can follow these, and in no time your blinds will be up and looking fab. Poles ordered through Stitched are also supplied with the pole manufacturer’s installation instructions. If you are in any doubt on installation, we recommend you seek the help of a professional tradesman.
Don’t know where to find a tradesman? No problem, like your windows, we’ve got you covered - get in touch and we can help!
Minimal care and cleaning is needed to keep your curtains and blinds looking great. We recommend periodically cleaning your curtains and blinds using a vacuum cleaner on a low suction, or dust with a soft, clean cloth or feather duster. Do not clean your curtains or blinds with liquid of any type, this may mark and stain them. Longer term, we would recommend you professionally dry clean your curtains and blinds every 5 years.
If you have any questions about caring for your curtains, please contact our Customer Service team through Web Chat, and they can help you decide what the best method of care and cleaning will be.
We have just launched a new recycling initiative with our charity partner Newlife. When you purchase from us, we’ll complete the cycle and take your old curtains and blinds to either be resold or broken down and remade. Get in touch with the Stitched Team to arrange a collection!
We can use samples again if you send them back to us, by sending them back we can avoid any going into landfill. Please send any unwanted samples back to Stitched, 35 Catherine Place, London, SW1 6DY.
Unfortunately the chains will give occasionally. By legislation they have to give at 6kg so a heavy tug on a heavy blind can break them - if this happens, contact us on Web Chat and we can give you the instructions to fix it! If you need anymore information, visit the Make It Safe website https://www.makeitsafe.org.uk/